Administrator (Domestic Abuse Support Service)

We are Hestia. We make a difference.

At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. We provide a range of services, including Domestic Abuse support, Modern Slavery assistance, Mental Health & Complex Needs care, and Criminal Justice. Our mission is to empower individuals to rebuild their lives and achieve independence.

The service you will work in….

Newham Domestic Abuse service is a community based service and the team is co located at various organisations in Newham, so we can have a direct and person centred approach to support domestic abuse victims. Our aim is to provide emotional and practical support to women and their children living in the community, who have or who may still be experiencing domestic abuse.

To support access to the service and to enable and enhance each client's quality of life by promoting/maintaining independent living for themselves and any dependents they may have.

A day in this role looks like….

As an Administrator at Hestia, you will play a crucial role in our Domestic Abuse Support service. Your contributions will directly influence the lives of our service users, guiding them towards a path of empowerment and independence.

A day will never look the same and some of the things you can expect to do/be responsible for are:

• Process incoming referrals to our services
• Liaise with referrers and team members as required and respond to queries efficiently
• Respond to enquiries received via our phone or admin email account
• Work as part of a team to ensure the phone line is answered at times advertised.
• Provide one-off/short term support to survivors calling the phone line, such as listening, information about available services, basic safety advice.
• Input information to spreadsheets and our case management system
• Develop our administrative processes to improve effectiveness
• Work with and provide support to the wider team as required
• Work across the Newham service teams to oversee new referrals into Hestia
• Acknowledge receipt of new referrals and liaise with referrer if information is missing for further information is required for the referral to be processed. 
• Upload all new referrals onto (case management system), creating new clients and embedding all relevant information including referral documentation and demographic information. 
• Ensure clients who wish to engage are allocated to the appropriate team and clear communication is provided where clients are assessed as high risk. 
• Work in partnership with voluntary and statutory organisations, maintaining good working relationships with external agencies and keeping up to date with local resources and services available to clients. 
• Coordinating with colleagues to provide an effective and cohesive service for clients. 

Why Hestia?

Joining Hestia means more than just a job; it's an opportunity to be part of something bigger. We offer a supportive, inclusive and resolution driven work environment where your contributions are recognised and valued. As a member of our team, you will have the chance to grow both personally and professionally while making a lasting impact on the lives of those we serve.

We are looking for candidates who bring a combination of passion, expertise, and dedication to the table. To excel in this role, you should possess:

• Experience in an administrative role
• Experience working across different domestic abuse teams 
• Experience of dealing with highly sensitive information regarding abuse and domestic violence effectively and in a professional manner.
• Experience of providing advice to survivors of domestic abuse 
• Understanding of MARAC is desirable.
• Excellent planning and organisation skills with the ability to prioritise
• Confident using MS Office including Word, Excel and PowerPoint
• Excellent communication skills, both written and verbal
• Effective team working skills
• Good understanding of the dynamics of domestic abuse and its impact on survivors

Our commitment to Equality, Diversity, and Inclusion

Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.

We are a disability confident employer

Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.

Safeguarding Statement

Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.

Important Information for Candidates

If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.

We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.