Our Culture

We show consideration for one another, treating others fairly with courtesy and respect. We value and embrace difference and build positive relationships based on honesty and trust. We have confidence in each other’s capabilities and intentions. We always approach those around us with unconditional positive regard.

We are open, honest, and straightforward, we resolve issues by talking to each other. We promote two-way communications to ensure understanding and generate assurance for all. We seek out, listen to, and give feedback we are committed to our own development and that of others. We confront ethical issues without hesitation.

We are advocates for Hestia, we demonstrate pride and belief in what we do every day. We are professional at all times – this instils confidence in our colleagues, service users and external partners. We recognise and celebrate excellence in our people and in the delivery of our services. We keep our promises, ‘Saying is doing’.

We see the value in working together to address common challenges. We believe that everyone has a positive contribution to make. We treat everyone as equals, actively encouraging ideas and knowledge sharing. We actively seek out and offer different perspectives and expertise to improve our outcomes. We are solution focused – the best interests of the organisation and our service users are central to our thinking and actions.

We challenge the accepted wisdom to support innovation. We are inquisitive and receptive to new ideas. We are ambitious – we constantly strive to raise the bar and challenge and support others to achieve this. We seek out and make the most of opportunities –reflecting on our experience and translate learning into future action. We are aspirational – we encourage positive risk taking and are open to and promote change.