Administrator

We are Hestia. We make a difference.

At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for an Administrator to play a pivotal role in our Domestic Abuse Service in Newham

Sounds great, what will I be doing?

The role involves managing incoming referrals to Hestia's Newham services, including reviewing referral information, liaising with referrers for any missing details, and inputting client data into the case management system. The postholder ensures referrals are processed efficiently and that clients are allocated to the appropriate teams, particularly prioritising those assessed as high risk. In addition to referral processing, the role includes responding to enquiries via phone and email, providing one-off or short-term support to survivors through listening, information sharing, and basic safety advice. The person in this position works closely with team members to maintain consistent phone coverage and supports the wider team as needed. They are also responsible for maintaining accurate records in line with Hestia's procedures, supporting the development of administrative processes, and collaborating with external agencies to stay informed about available local resources. The role requires a strong commitment to equality, confidentiality, and professional boundaries, ensuring all clients, particularly those from hard-to-reach groups, can access services respectfully and effectively.

What do I need to bring with me?

You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.

Here's what the team will be looking for

This role requires administrative experience and a background in working with domestic abuse teams. The candidate should be skilled in handling sensitive information professionally and have experience advising survivors of domestic abuse. Familiarity with MARAC processes is desirable. Key skills include strong planning and organisational abilities, proficiency in MS Office, and excellent written and verbal communication. Teamwork, attention to detail, and a solid understanding of the dynamics and impacts of domestic abuse are also essential.

Interview Steps

We keep our interview process simple, so you know exactly what to expect.

• Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!
• Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.

Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.

Our commitment to Equality, Diversity, and Inclusion

Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.

We are a disability confident employer

Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.

Safeguarding Statement

Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.