Area Manager (Domestic Abuse Support Service)

We are Hestia. We make a difference. 

At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. We provide a range of services, including Domestic Abuse support, Modern Slavery assistance, Mental Health & Complex Needs care, and Criminal Justice. Our mission is to empower individuals to rebuild their lives and achieve independence.

The service you will work in….

An exciting opportunity has arisen in our Domestic Abuse Team for an Area Manager. You will have oversight of and manage accommodation and community based services across London. You will hold relationships with key stakeholders including commissioners and work with your teams and internal colleagues to deliver high performing trauma informed services for Women and Children.  

A day in this role looks like….

As an Area Manager at Hestia, you will play a crucial role in our Domestic Abuse Team. Your contributions will directly influence the lives of our service users, guiding them towards a path of empowerment and independence.

A day will never look the same and some of the things you can expect to do/be responsible for are:

• To be a positive member of Hestia's senior operations team, ensuring effective delivery to Hestia's organisational strategy.
• To contribute to the development of Hestia's strategic objectives and organisational annual planning processes.
• Developing an Area Plan that links to Hestia's organisational aims and values, ensuring that this is delivered effectively across services.
• To identify and implement opportunities to improve service delivery in line with achieving required outcomes by developing a SMART annual, integrated business plan for your area.
• To ensure services use Hestia's policies, procedures and processes to achieve objectives and to contribute to the continuous improvement of these.
• To work with the New Business and Development Team to identify new business opportunities, inform Hestia's tender submissions and bring new services into management through careful implementation planning and processes in consultation with the to address capacity.
• To develop professional partnerships with other voluntary and statutory sector providers to inform better practice and develop a collaborative approach to service planning and delivery for a wide range of service users.
• To ensure that services meet their contractual and legal obligations through an effective programme of scheme audits, and that satisfactory health and safety systems are in place.
• To work with internal colleagues regarding external messaging to influence and provide solutions at Local and Central level. 
• To plan, negotiate and manage the budget and ensure that income and expenditure are in line with projected figures and mitigate for any variance.

Why Hestia?

Joining Hestia means more than just a job; it's an opportunity to be part of something bigger. We offer a supportive, inclusive and resolution driven work environment where your contributions are recognised and valued. As a member of our team, you will have the chance to grow both personally and professionally while making a lasting impact on the lives of those we serve.

We are looking for candidates who bring a combination of passion, expertise, and dedication to the table. To excel in this role, you should possess:

• Proven senior track record of success in leading and delivering recovery and trauma informed services in a dispersed organisation.
• Experience of successfully managing the conflicting demands of delivering services that are high quality, fully compliant with regulatory requirements and financially viable.
• Significant experience of leading operational teams, managing, monitoring, and improving operational performance.
• Significant success and experience of winning and implementing new business.
• Experience of managing dispersed teams across multiple sites.
• Experience of successfully designing and implementing organisational change and service reconfiguration.
• Experience of business and financial planning and the management of significant budgets.
• Successful experience of designing and delivering new and innovative service models.
• Track record of successful experience of complex contract and commissioner negotiations.
• Significant experience of Housing Management and leading services supporting a breadth of Service User needs.
• Passionate about the cause and able to inspire and motivate operational staff to achieve our vision.
• Able to develop, motivate and empower staff and bring out the best in people at all levels.
• Flexible, agile thinking management style, able to adapt between user led and directive as appropriate.
• Able to horizon scan, analyse and interpret data, trends and risks and best position the organisation for success.
• Able to relate to people we support and their families and inspire confidence.

Our commitment to Equality, Diversity, and Inclusion

Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.

We are a disability confident employer

Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.

Safeguarding Statement

Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.

We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.