Complex Needs Support worker (Domestic Abuse Support Service)

We are Hestia. We make a difference. 

At Hestia, we live by our values and are committed to a more equitable, diverse, and inclusive organisation that provides a variety of services such as Domestic Abuse, Modern Slavery, Mental Health & Complex Needs and Criminal Justice. We are committed to empower people to rebuild their lives and regain independence. 

The service you will work in….

Hestia Brent Domestic Abuse service (Brent DAS) is based in an outer London borough in Northwest London. We run an accommodation service with the capacity of 32 units and within Brent DAS, we have five accommodation services for survivors of domestic abuse. There are two specialist services, which are our South Asian Domestic Abuse Refuge and our Complex Needs Unit. The complex Needs Unit has a combination of rough sleeping, sex working, domestic abuse, and substance misuse support. 

We have an integrated work relation with internal and external services. We are a team of three domestic abuse refuge workers, two complex needs support workers, a children & family support worker, a team leader and a service manager. We are a service user and trauma informed led service and provide emotional, advocacy and practical service to our survivors, aiming to empower survivors of domestic abuse whilst staying within our accommodation.

A day in this role looks like….

As a complex needs support worker at Hestia, you will play a crucial role in our Domestic Abuse service. Your contributions will directly influence the lives of our service users, guiding them towards a path of empowerment and independence.

A day will never look the same and some of the things you can expect to do/be responsible for are:

• Have allocated service users to carry out 1:1 support session.
• Explore service user's needs and refer to services to ensure needs are met.
• Carry out safeguarding concerns to safeguarding leads, social services, and mental health.
• Oversee being a part of strategies meetings involving professionals and ensure case notes are update, assessments carried on and safety plans are reviewed.
• Oversee housing maintenance regarding repairs and following health and safety guidelines.

Why Hestia?

Joining Hestia means more than just a job; it's an opportunity to be part of something bigger. We offer a supportive, inclusive and resolution driven work environment where your contributions are recognised and valued. As a member of our team, you will have the chance to grow both personally and professionally while making a lasting impact on the lives of those we serve.

We are looking for candidates who bring a combination of passion, expertise, and dedication to the table. To excel in this role, you should possess:

• Knowledge of domestic abuse, substance misuse, sex working and mental health. Experience within safeguarding and complex needs.
• An individual who works well within a team, excellent in multi-taking. Confident in problem solving, empowering, and encouraging survivors.
• An individual who is looking to expand their knowledge and training.

Our commitment to Equality, Diversity, and Inclusion

Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.

We are a disability confident employer…

Hestia is a disability confident employer, committed to the employment and career development of individual with disabilities. As part of this commitment, we operate a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We will also accommodate reasonable adjustment during the selection and interview process and throughout your employment with us. 

We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.