Pool Support Worker

We are Hestia. We make a difference. 

At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. We provide a range of services, including Domestic Abuse support, Modern Slavery assistance, Mental Health & Complex Needs care, and Criminal Justice. Our mission is to empower individuals to rebuild their lives and achieve independence.

The service you will work in….

The Camden Crisis Sanctuary offers free mental health support for individuals aged 18+ who live in Camden or have accessed mental health services in the borough. Open daily from 5-11pm, it provides a safe space for walk-ins (last admission at 10:30pm) or telephone support during these hours. The service helps manage immediate distress, offering short-term support, a listening ear, and tools to cope with mental health challenges. Visitors can work with the team to create personalized mental health plans. Messages left before opening hours will be returned within 24 hours. No appointments are necessary.

A day in this role looks like….

As a Pool Support Worker at Hestia, you will play a crucial role in our  Mental Health​ Crisis Alternatives. Your contributions will directly influence the lives of our service users, guiding them towards a path of empowerment and independence.

A day will never look the same and some of the things you can expect to do/be responsible for are:

• To possess a strong understanding of techniques to manage and mitigate mental health crises, and the ability to effectively apply these strategies in high-pressure situations
• To demonstrate strong teamwork skills, actively contributing to a collaborative environment where colleagues work together to provide comprehensive support to service users.
• To exhibit proficiency in administrative tasks and record-keeping duties with a professional approach, ensuring accurate documentation and adherence to organizational protocols.
• To show sensitivity and empathy towards service users, actively identifying their individual needs and providing appropriate emotional support in a compassionate manner.
• To have knowledge of signposting resources within the mental health sector, enabling the provision of relevant information and guidance to service users seeking additional support beyond immediate crisis intervention.
• To clearly articulate the aims and objectives, pathway and service model to people using the service so they can fully participate in and co-produce their support
• Develop co-produced group activities, peer support networks and other community-based approaches to empowering service users to achieve their goals and aspirations and to encourage service users to access these opportunities.
• Participate in the core work of the service, providing support to colleagues, carrying out tasks allocated by the service manager and using initiative to identify and deal with additional tasks as they arise.
• Ensure that administration is done in good time; that detailed, concise and accurate records are created contemporaneously and that confidentiality is appropriately maintained.
• Carry out duties, in line with organizational policies and procedures.

Why Hestia?

Joining Hestia means more than just a job; it's an opportunity to be part of something bigger. We offer a supportive, inclusive and resolution driven work environment where your contributions are recognised and valued. As a member of our team, you will have the chance to grow both personally and professionally while making a lasting impact on the lives of those we serve.

We are looking for candidates who bring a combination of passion, expertise, and dedication to the table. To excel in this role, you should possess:

• Knowledge of issues affecting those individuals with a range of mental health conditions including crisis management, how to communicate effectively with these individuals and how to support them with dignity and respect.​
• Knowledge of relevant Mental Health legislation i.e. Care Program Approach (CPA) processes.​
• Understanding of the principles of recovery as an ethos and a range of recovery approaches.​
• Ability to work as part of a team, on own initiative and to oversee induction of new peer staff and volunteers.​
• Ability to work with statutory services i.e. NHS at the front line​
• Awareness of health and safety issues.​
• Availability to Monday to Sunday from 4:30 PM to 11:30 PM, and on bank holidays.​
• Good IT skills that including a working knowledge of functions in MS Word, Outlook and the internet.​
• Good literacy and numeracy skills, able to produce clear written correspondence in hard copy or email.​
• Knowledge and understanding of safeguarding issues and ability to address them appropriately.​
• Demonstrable experience of working with individuals who have experienced mental health and/or dual diagnosis issues.

Our commitment to Equality, Diversity, and Inclusion

Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.

We are a disability confident employer

Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.

Safeguarding Statement

Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.

We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.