Pool Worker (Mental Health)

We are Hestia. We make a difference. 

At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. We provide a range of services, including Domestic Abuse support, Modern Slavery assistance, Mental Health & Complex Needs care, and Criminal Justice. Our mission is to empower individuals to rebuild their lives and achieve independence.

The service you will work in….

The Camden Crisis Sanctuary is a safe and supportive space designed to assist individuals in mental health crises or distress. It provides a welcoming environment where people can find help when they are unable to cope on their own. The sanctuary focuses on reducing and managing immediate distress, anxiety, and stress, offering a short-term support network to those in need. With compassionate staff available to listen, the sanctuary also provides valuable information and guidance to help individuals manage their mental health. During their stay, guests work collaboratively with staff to create personalized plans to address their mental health needs, along with tools and resources to support their well-being after leaving the sanctuary.

A day in this role looks like….

As a Pool Worker (Mental Health) at Hestia, you will play a crucial role in our Camden Crisis Sanctuary. Your contributions will directly influence the lives of our service users, guiding them towards a path of empowerment and independence.

A day will never look the same and some of the things you can expect to do/be responsible for are:

• Recovery workers providing essential support to clients experiencing mental health crises

• Meeting with clients to assess their immediate needs, offer guidance, and develop support plans

• De-escalating crisis situations to help clients regain control and ensure their safety

• Admin-heavy responsibilities, including accurately documenting contacts, case notes, and progress reports

• Managing safeguarding alerts to ensure the well-being and protection of clients in vulnerable situations

Why Hestia?

Joining Hestia means more than just a job; it's an opportunity to be part of something bigger. We offer a supportive, inclusive and resolution driven work environment where your contributions are recognised and valued. As a member of our team, you will have the chance to grow both personally and professionally while making a lasting impact on the lives of those we serve.

What Do I Need To Bring?

We are looking for candidates who bring a combination of passion, expertise, and dedication to the table. To excel in this role, you should possess:

• A "people person" with excellent interpersonal skills, able to build rapport and communicate effectively with clients in distress

• Confident, with strong telephone etiquette and the ability to remain calm and professional in challenging situations

• Experience in crisis management and de-escalation, with a proven ability to support individuals through high-stress moments

• Ability to lead and facilitate activities, ensuring engagement and support for clients

• Experience or knowledge in mental health or working with individuals on the autism spectrum (preferred)

• Compassionate, empathetic, and dedicated to promoting the well-being of vulnerable individuals

Our commitment to Equality, Diversity, and Inclusion

Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.

We are a disability confident employer

Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.

Safeguarding Statement

Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.

Important Information for Candidates

If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.

We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.