Refuge worker

We are Hestia. We make a difference.

At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Refuge Worker to play a pivotal role in our Domestic Abuse in Ealing

Sounds great, what will I be doing?

The role involves delivering intensive, person-centred casework and support to women, including the development of tailored Support and Safety Plans focused on individual strengths and goals. It includes providing advice on safety (particularly around domestic abuse), promoting independent living, and ensuring safeguarding protocols are followed in collaboration with statutory agencies. The post-holder will support housing needs, facilitate empowerment-focused activities, and promote co-production in line with the Hestia Approach. They will work collaboratively with external services to safeguard and enhance opportunities for service users, ensure safe accommodation, and maintain accurate financial and service records in accordance with organisational policies and regulatory frameworks.

What do I need to bring with me?

You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.

Here's what the team will be looking for

Proven experience in delivering high-quality floating and outreach support to individuals with diverse needs, aspirations, and associated risks. Skilled in client-focused support planning, risk assessments, and key working to promote independence. Demonstrates strong knowledge of welfare benefits, housing legislation, and safeguarding practices. Familiar with health and safety procedures relevant to working in clients' homes and able to use computer systems for accurate record-keeping. Possesses a sound understanding of issues such as mental health and substance misuse, and committed to upholding service users' rights, privacy, and dignity. Effective in liaising with external professionals to enhance support delivery, with a proactive approach to continuous professional development. Ability to travel locally is essential.
Please note: In accordance with Schedule 9 (1a) of the Equality Act 2010, this post is open to female applicants only.

Interview Steps

We keep our interview process simple, so you know exactly what to expect.

• Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!
• Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.

Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.

Our commitment to Equality, Diversity, and Inclusion

Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.

We are a disability confident employer

Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.

Safeguarding Statement

Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.