Service Manager for Domestic Abuse Refuge Services in Wandsworth and Richmond

We are Hestia. We make a difference. 

At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. We provide a range of services, including Domestic Abuse support, Modern Slavery assistance, Mental Health & Complex Needs care, and Criminal Justice. Our mission is to empower individuals to rebuild their lives and achieve independence.

The service you will work in….

Wandsworth and Richmond Domestic Abuse service provides safe accommodation and support to women and children that are fleeing domestic abuse. As the service manager you will be responsible for the day to day management of the service.  This includes supporting and developing your team to ensure that we are working in a trauma informed way in order to provide the best outcomes for survivors. 

A day in this role looks like….

As a Service Manager at Hestia, you will play a crucial role in our Domestic Abuse Support Service. Your contributions will directly influence the lives of our service users, guiding them towards a path of empowerment and independence.

A day will never look the same and some of the things you can expect to do/be responsible for are:

• Create and lead a high-performing team to achieve individual and service outcomes​.
• Maintain up to date knowledge of and ensure that your service adheres to the relevant legislation and policy including GDPR, Safeguarding Adults and Children, Health and Safety, Care Act, housing related support, Domestic Abuse Act and Hestia policies and procedures.​
• Ability to communicate skills needed to develop effective relationships with teams, individuals, their service users​.
• Create and maintain positive and effective relationships within and beyond the organisation​.
• Ensuring that the service and all members of the team understand and have a strong focus on Hestia's safeguarding procedures and legislations​.
• Ensure that all service and client information is appropriately recorded and shared in line with policy, legislation and good practice​.
• Deliver co-produced services that is outcome based and person-centred​.
• Support others to challenge discrimination and exclusion in ways that are likely to achieve change.​
• Deliver services that are safe, complying with all relevant health and safety policies and legislation​.
• Ensure a commitment to personal development by continually improving learner's own knowledge and practice and that of the team through, self-reflection, supervision and performance management.​
• Manage and show accountability for service resources through recruitment, retention and induction; budgetary control; disciplinary and grievance processes, arrears and voids management and service performance data​.

Why Hestia?

Joining Hestia means more than just a job; it's an opportunity to be part of something bigger. We offer a supportive, inclusive and resolution driven work environment where your contributions are recognised and valued. As a member of our team, you will have the chance to grow both personally and professionally while making a lasting impact on the lives of those we serve.

We are looking for candidates who bring a combination of passion, expertise, and dedication to the table. To excel in this role, you should possess:

• Schedule 9 (1a) of the Equality Act 2010 applies to this position. There is a genuine occupational requirement for the post holder to be female.
• Ability to lead and motivate a team based across various premises to achieve service outcomes​.
• Demonstrable experience of managing accommodation-based refuge support services.
• Knowledge of methods of assessing, formulating, implementing, recording, reviewing and auditing service users' support and safety assessment plans.​
• Experience of working with commissioners and contract management.
• Excellent knowledge of Health and Safety legislation and how to implement policy in practice.​
• Manage all elements of service performance related to the contract requirements including analysis of KPIs, outcomes and user experience measures​.
• Lead on the development and implementation the service's annual Business Plans.​
• Ability to communicate confidently and effectively to a wide range of audiences​.
• Numerate and literate with the ability to interrogate budgets, data and produce reports​.
• Able to confidently use a range of IT packages including MS Office and databases​.
• Good understanding of housing management and the ability to manage arrears, voids, health and safety and property standards​.
• Lead in planning, negotiating and managing the budgets​.
• An understanding of co-production and the ability to ensure that the service is delivered in partnership with service users​.
• Experience of recruitment, induction, supervision, appraisal, training, disciplinary action and grievance issues​.
• Knowledge and understanding of safeguarding issues and ability to address them appropriately.

Our commitment to Equality, Diversity, and Inclusion

Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.

We are a disability confident employer

Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.

Safeguarding Statement

Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.

Important Information for Candidates

If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.

We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.