Specialist Refugee Integration Officer

We are Hestia. We make a difference.

At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Specialist Refugee Integration Officer to play a pivotal role in our Complex Needs Service in London Aldgate,

Sounds great, what will I be doing?

This role coordinates a frontline service supporting refugees at risk of or experiencing homelessness across seven West London boroughs. It involves applying housing legislation to secure accommodation, sustain 
tenancies, and meet financial targets. The role requires case management, client engagement, partnership building, and developing co-produced plans to support integration. It also includes property viewings, safeguarding, accurate record-keeping, and ensuring clients access longer-term support to maintain stable housing

What do I need to bring with me?

You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.

Here's what the team will be looking for

You will need to have the experience/knowledge of Housing and Homelessness legislation in relation to private rented housing and rough sleeping. Alongside this you will need to have previously sourced housing, negotiated with property owners, and be good at maintaining productive business relationships. You will need to understand welfare benefits and tenancy legislation as well. You must be able to stay within the realms of what is achievable whilst demonstrating empathy and understanding to help people into accommodation.

Interview Steps

We keep our interview process simple, so you know exactly what to expect.

• Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!
• Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.

Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.

Our commitment to Equality, Diversity, and Inclusion

Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.

We are a disability confident employer

Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.

Safeguarding Statement

Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.