Team Manager

We are Hestia. We make a difference.

At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. We provide a range of services, including Domestic Abuse support, Modern Slavery assistance, Mental Health & Complex Needs care, and Criminal Justice. Our mission is to empower individuals to rebuild their lives and achieve independence.

The service you will work in….

Hestia Blackfen Recovery House(BRH) is situated at the heart of London Borough of Bexley, Blackfen Road, it provides 7 Bedroom accomodation with 24hours support in a nonclinical environment to vulnerable people who are experiencing mental health crisis. Patients staying at the BRH will be under the care of the Crisis Resolution and Home Treatment team(CRHTT), a multi disciplinary team who offer care an treatment in a least restrictive option and alternative to hopsital admission, We also provide Step down support to inpatients whose treatment have been optiised but are not ready to go back to their own home. 

A day in this role looks like….

As a Team manager at Hestia, you will play a crucial role in our Recovery service. Your contributions will directly influence the lives of our service users, guiding them towards a path of empowerment and independence.

A day will never look the same and some of the things you can expect to do/be responsible for are:

• To be supported by the Service Manager in the running and strategic development of Hestia's Greenwich service in line with the contractual requirements
• The operational hours of the service are evenings/nights, including weekends and on bank holidays. The service must be delivered 365 days per year
• To work closely with the Service Manager to ensure that Recovery Workers and Peer Support works listen and support people to de-escalate their immediate situation empowering them to develop selfmanagement techniques, build their assets and advocate for their own wishes
• To be supported by the Service Manager in the development, implementation and maintenance of partnerships and engagement strategies for the Crisis Café Service 
• To develop joint working and monitoring protocols with key stakeholders and partners for both services and to be the main point of contact for ongoing joint working relationships in nominated borough service
• Supported by the Service Manager, to manage all elements of service performance related to the contract requirements for the Crisis Café including analysis of KPIs, outcomes and user experience measures
• To lead Team Meetings and engage staff in reflective supervision outside of the operational hours of the Crisis Café
• To lead on the timely and accurate submission of all internal and external reports detailing interim strategies to address any areas of underperformance in line with the Crisis Café contract requirements
• To work with the Service Manager on the development and implementation of both of the Crisis Café annual Business Plan and Equality plan
• With the Service Manager, to maintain the continuing relevance of the provision of the Crisis Café to customers' needs by ongoing planning, monitoring and evaluating and effective service delivery
• To achieve the agreed standards of service delivery for the Crisis Café in compliance with relevant legislation, external governance, contract requirements and Hestia policies and procedures

Why Hestia?

Joining Hestia means more than just a job; it's an opportunity to be part of something bigger. We offer a supportive, inclusive and resolution driven work environment where your contributions are recognised and valued. As a member of our team, you will have the chance to grow both personally and professionally while making a lasting impact on the lives of those we serve.

We are looking for candidates who bring a combination of passion, expertise, and dedication to the table. To excel in this role, you should possess:

• Demonstrable experience of managing services for and with people with mental health and complex needs
• Demonstrable experience of recruitment, induction, supervision, motivation, appraisal, training, disciplinary and grievance issues
• Experience of performance monitoring and delivering consistently high service user standards 
• Ability and experience of managing complex budgets
• Understanding of Mental Health Crisis Management and the delivery of services to meet their needs and aspirations including working with peer support workers
• Excellent knowledge of Community Care, Mental health, Health and Safety and welfare benefits legislation (including welfare reform)
• Understanding of working in partnership with statutory mental health services
• Knowledge of methods of assessing, formulating, implementing, recording, reviewing and monitoring service user support and assessment plans
• Ability to positively promote the organisation at external events, including delivering presentations and creating marketing material
• Good knowledge of MS Office systems

Our commitment to Equality, Diversity, and Inclusion

Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.

We are a disability confident employer

Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.

Safeguarding Statement

Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.

Important Information for Candidates

If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.

We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.