Team Manager

We are Hestia. We make a difference.

At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Team Manager to play a pivotal role in our Haringey VCS in Haringey.

Sounds great, what will I be doing?

The role involves overseeing the day-to-day operational delivery of the Haringey VCS Service, ensuring high-quality performance across three teams in collaboration with BEHMHT. It includes managing service performance in line with contractual KPIs and user experience measures, supporting business and equality planning, and ensuring services remain relevant to client and commissioner needs. The role also requires strong leadership in managing client-facing staff, conducting appraisals, overseeing recruitment and induction, and ensuring staff compliance with policy and governance standards. In addition, responsibilities include resource and budget management, promoting partnership working with stakeholders and commissioners, ensuring health and safety, and embedding co-production with service users. The ideal candidate will bring substantial experience in mental health services, team leadership, safeguarding, and performance monitoring, with a strong commitment to equality, diversity, and collaborative service delivery.

What do I need to bring with me?

You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.

Here's what the team will be looking for:

• Higher education degree or at least 4 years of working in mental health setting.
• Experience and understanding of working with or supporting vulnerable people
• Experience of performance monitoring to ensure consistently high service user standards
• Experience of team management/supervision including experience of recruitment, induction, supervision, motivation, appraisal, training.
• Knowledge of methods of monitoring service user support and assessment plans
• Proficient with computer systems and able to support staff to use computer systems effectively by recording client data accurately and to a high standard
• Knowledge and understanding of safeguarding issues and ability to address them appropriately
• Understanding of, and the ability to implement, good Equality & Diversity practice

Interview Steps

We keep our interview process simple, so you know exactly what to expect.

• Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!
• Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.

Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.

Our commitment to Equality, Diversity, and Inclusion

Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.

We are a disability confident employer

Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.

Safeguarding Statement

Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.